Our warranty, in plain terms
Braintune Technologies warrants that all commercial digital signage hardware sold through this website — including LCD displays, LED video walls, interactive touch kiosks, menu boards and digital totems — will be free from defects in materials and workmanship for a period of one (1) year from the original date of purchase or installation, whichever is later. This warranty applies to the original purchaser and covers parts and labour for manufacturer-defect repairs carried out or approved by Braintune.
What's covered
- •Manufacturing defects in materials or workmanship
- •Panel, driver board and power supply failures under normal use
- •Premature backlight or brightness degradation beyond rated specification
- •Control board, receiving card and sending box faults (LED products)
What's not covered
- •Physical damage from misuse, accidents, or unauthorised modification
- •Damage from incorrect installation not performed or approved by Braintune
- •Water, dust or weather damage outside the unit’s rated IP protection
- •Normal wear and tear, or damage from power surges/unstable mains supply
- •Third-party software, content or media player issues unrelated to the hardware
How to make a warranty claim
- 1Contact usReach out via the Support page or call 1300 008 690 with your order number or serial number and a description of the fault.
- 2DiagnosisOur technical team will troubleshoot remotely first — many faults are resolved without an on-site visit.
- 3Repair or replaceIf a manufacturer defect is confirmed, we’ll repair the unit or arrange a replacement at no cost for parts and labour within the warranty period.
Terms of service
This warranty is provided in addition to, and does not exclude, any consumer guarantees you are entitled to under the Australian Consumer Law. Claims must be lodged within the 1-year warranty period from the original purchase or installation date and may require proof of purchase. Braintune reserves the right to inspect a faulty unit (remotely or on-site) before approving a repair or replacement. Extended warranty and priority on-site support plans are available for multi-site rollouts — contact our team for details. Full terms of sale are set out in our Terms & Conditions.