Privacy Policy

1. Information we collect

• Contact details — name, email address, phone number and company, provided when you request a quote, contact us, or create an account.
• Order & billing information — delivery address and payment details, processed securely by our payment provider, Stripe. We do not store your full card details on our servers.
• Account information — login credentials and order history if you create a customer account.
• Communications — messages you send us via contact forms, quote requests, or support tickets.
• Usage data — pages visited, browser type, device information and general location, collected automatically via cookies and similar technologies.

2. How we use your information

• To prepare and send quotes, process orders, and coordinate delivery and installation.
• To communicate with you about your enquiry, order, warranty claim or support request.
• To manage our customer relationship, including via our CRM (Zoho CRM), for sales and account management purposes.
• To improve our website, products and services, and to personalise your experience.
• To send you service updates, and — only with your consent — marketing communications, which you may opt out of at any time.
• To comply with legal obligations and protect against fraud or misuse of our services.

3. Who we share your information with

We do not sell your personal information. We share it only with trusted service providers necessary to operate our business:

• Payment processing — Stripe, for secure payment handling.
• Customer relationship & inventory management — Zoho CRM and Zoho Inventory, to manage quotes, orders and stock.
• Transactional email — Resend, to deliver order confirmations, quote responses and account emails.
• Hosting & infrastructure — our cloud hosting and database providers, to operate this website securely.

Each of these providers is contractually bound to protect your information and use it only for the purpose of providing services to us.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember items in your cart, and understand how visitors use our site so we can improve it. You can control or disable cookies through your browser settings; note that some parts of the site (such as checkout) may not function correctly without them.

5. Data security & retention

We use industry-standard technical and organisational measures — including encrypted connections and access controls — to protect your personal information from unauthorised access, loss or misuse. We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, tax and accounting record-keeping obligations).

6. Your rights

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you, request correction of inaccurate information, and request deletion of your information (subject to our legal obligations to retain certain records). To exercise any of these rights, contact us using the details below.

7. Children's privacy

Our website and services are intended for business customers and are not directed at children. We do not knowingly collect personal information from individuals under 18.

8. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised. Continued use of our website after changes take effect constitutes acceptance of the updated policy.

9. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at info@braintune.com.au or call 1300 008 690. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.